Solve Intelligence is built for sensitive legal, technical, and business data across the patent workflow. Customer data is never used to train AI models, is not retained by third-party model providers, and is protected through certified security controls, encryption, access management, and regional processing options.
No AI model trainingCustomer data is not used to train or fine-tune Solve Intelligence models or third-party foundation models. Third-party AI providers are only permitted to process data for the purpose of delivering the requested response.
Zero data retentionCustomer data sent to third-party AI providers is processed under zero data retention agreements. Prompts and outputs are never used for model training, are not stored for abuse monitoring and are therefore never subject to human review.
Customer data isolationCustomer data is separated across customer environments, reducing the risk of cross-customer exposure or model contamination.
Regional data processingBased on customer selection, Solve engages only US or EU-based subprocessors for data processing. This helps customers meet internal, client, and regulatory requirements while using AI across patent workflows.
Data exportCustomer data can be exported to support internal recordkeeping, review, and compliance workflows.
Approved subprocessorsSolve works with approved subprocessors that support enterprise security, privacy, and regional processing requirements.
Encryption in transit and at restCustomer data is encrypted in transit using TLS 1.3 and encrypted at rest using AES-256.
Least-privilege accessInternal access is role-based, limited, and governed by least-privilege principles.
Monitoring, logging, and auditsSecurity activity is monitored and reviewed through ongoing access audits, vulnerability management, and penetration testing.
Solve Intelligence meets the security and compliance standards required by enterprise legal, IP, and R&D teams. The platform is SOC 2 Type II and ISO 27001 certified, and ISO 42001 certification is currently in progress, with safeguards covering information security, AI governance, privacy, encryption, access control, and secure cloud infrastructure.
SOC 2 Type IIIndependently audited security controls.
ISO 27001Certified information security management system.
How is internal access to customer data controlled?Access to systems and customer data is governed by controlled permissions, authentication controls, and review processes.
What happens to customer data at the end of a contract?Customer data can be exported and deleted in accordance with customer agreements, applicable policies, and regulatory requirements.
Can security and compliance documentation be reviewed?Yes. Solve maintains SOC 2 Type II, ISO 27001, and ISO 42001 certifications. Additional security documentation can be reviewed through the Trust Center or during the procurement process.
Can customer data be kept within a selected region?Based on customer selection, Solve supports US and EU-based processing options, including the use of US or EU-based subprocessors for data processing.
What happens to data sent to third-party AI providers?Customer data sent to third-party AI providers is processed only to return the requested response. It is not written to persistent storage or retained by those providers for monitoring, abuse detection, training, or model improvement.
Is customer data ever used for model training?No. Customer data uploaded to or generated by Solve is not used to train or fine-tune Solve models or third-party foundation models.
How does Solve Intelligence define customer data?Customer data refers to materials provided to or generated within the Solve Intelligence platform, including invention disclosures, draft applications, claims, office actions, prior art references, prosecution materials, claim charts, prompts, outputs, and related legal, technical, or business information.
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